Whether planning the fit of your first product or changing your fit years later, our friendly team of Fit Planners will give you expert advice along the way.
We focus on being a clothing company you can depend on long term. So we developed a customer-first culture to ensure we meet your needs with every order.
Our team of fit planners will take as long as necessary to ensure every detail of your fit has been considered so that your order is exactly right for you. You'll never be stuck with a product you don't love. That's our guarantee.
Within one day of placing your order, we’ll contact you to confirm your fit options and open a line of communication. About 3 days after receiving your order, we will personally email you to ask if you're satisfied with the fit and product. At any point along the way, our team is eager to answer your fit questions and help you with exchanges. If you prefer to return for a refund, we’ll make it easy.
Exchanges & Returns
Exchanges and returns are accepted for 60 days after you receive the product. Exchange shipping is complimentary.
To initiate an exchange or return, please email support with a note explaining your needs. A PDF pre-paid return label will be emailed to you to print and affix to the package. If you do not have the ability to print, please advise and an adhesive label will be mailed.
We ask all return merchandise must be in new condition. Washed, worn or damaged garments are subject to a restocking fee and in some cases cannot be accepted for exchange or return. Expedited and priority shipping is non-refundable.
Shipping and Delivery
Standard shipping is complimentary. At checkout, you’ll have options to expedite delivery for an additional fee. Delivery times are subject to change depending on factory capacity.
For shipping and delivery questions, please email support or call (844) 626-6355, Monday-Friday, 9 AM-5 PM EST.
New Customers & Existing Customers
We ask new customers to start with our most popular fit options. New customers can access all Todd Shelton fit options by ordering Fit Kit Home Try-On or through an exchange of their first product.
Existing customers already familiar with Todd Shelton fits have access to all fit options.
Fit Kit Home Try-On
Fit Kit is a free fit-evaluation program that allows you to get familiar with how Todd Shelton fits by trying on real garments at home. It gives you access to all Todd Shelton fit options. Plus, you receive personalized one-on-one customer service to answer your questions along the way.
Ordering Fit Kit
We’ll contact you within one business day after we receive you order to confirm the sizes we’ll include in your Fit Kit package.
Returning Fit Kit
We ask that you return Fit Kit within 7 days after delivery. If you’re unable to return within 7 days, we’ll send you two reminders via email at around 14 days and 21 days. You won’t be charged unless you don’t return Fit Kit within 30 days. If we haven't heard from you after 30 days, the credit card will be charged full price for the Fit Kit contents. If a Fit Kit is kept longer than 60 days, charges are not refundable.
Clearance Returns and Exchanges
Clearance items can be returned or exchanged for store credit for 30 days after you receive the product; shipping charges will be excluded from the issued credit. Customers who prefer a refund instead of a store credit, will incur a $25 restocking fee per item and shipping charges will be excluded from the refund. To begin a Clearance return or exchange, email support. Our mailing address: Todd Shelton Returns, 450 Murray Hill Parkway Door C2, East Rutherford, NJ 07073.
Occasionally a customer will ask if their garment can be made with a special request. For example: a jean with a 3" higher rise or a shirt with a longer collar point. We try to meet special requests when possible. Due to the custom nature, garments made with special requests are final sale (we cannot resale them). Contact support for more information.
For international orders, please email support
Good fit comes from good communication.
Sometimes the right fit happens effortlessly—other times, it requires a little more effort. We recommend communicating with your Fit Planner until you find the fit you need.
How can I check the progress of my order?
You will receive a confirmation from our team within one business day of your order. Production times vary slightly based on factory capacity. If you have questions about your order, please email support
Can my order be rushed?
Yes, we are happy to help if you require a rush delivery. During checkout, add a note in the comment box telling us your needs and select the fastest shipping option. We will confirm all details within one business day of reciving your order.
How will my order be shipped?
We typically ship Prioirty Mail through the United States Postal Service or FedEx 2 Day. Shipping confirmation emails are sent when a package leaves our NJ headquarters. We're happy to work with you if you have a special event or need an order urgently, please contact us.
I don't see the product I want. Is it still avaiable?
If you have a product you'd like to reorder, but don't see it on our website, please reach out and we'll check availibility. Please email support.
Does Todd Shelton ship outside of the US?
Yes, for all non-US orders, please email support
What if I order the wrong size?
We encourage customers to evaluate their fit when the garment first arrives. In instances when a better fit can be achieved, we encourage an exchange. Return and exchange shipping is free on all non-sale items for 30 days after receiving the product. If you need to return or exchange, please email email@example.com.
Will Todd Shelton jeans stretch with wear?
Yes, our jeans will give with wear, up to a full size in stress areas. The waist, seat and thighs are the critical areas that will see some loosening over time.
Will Todd Shelton Jeans shrink when washed?
Jeans revert back to their original size and shape with washing. We recommend washing in cool water and air drying. All Todd Shelton fabrics are washed in our NJ factory prior to being sewn.
Where are Todd Shelton products made?
All Todd Shelton garments are handmade in our East Rutherford, New Jersey factory.
Can I come to the factory?
What is raw denim?
Raw denim is denim that comes directly from the mill and has never been washed. Initially, raw denim can be uncomfortable and requires time and effort to break-in. Read More
What is selvedge denim?
Selvedge denim is denim woven using old-fashioned denim-weaving techniques, typically woven on old looms. The word selvedge comes from “self-edge.” The edge of the denim has a clean finish that will not unravel and is used as the outer seam of the garment. Read More
Schedule a visit to our East Rutherford, NJ factory store. We’re located 10 miles outside midtown Manhattan. Our physical address is 450 Murray Hill Parkway, Door C2 in E. Rutherford, NJ 07073.
92 Madison Circle
East Rutherford, NJ 07073
Door C2 (sign on door says Metropolitan/Winlar). We have reserved parking to the right of the loading docks.
450 Murray Hill Parkway
East Rutherford, NJ 07073
Hours: 9am-4pm EST Mon-Fri